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FREQUENTLY ASKED QUESTIONS

  • What type of services do we offer?
    There are a variety of services available, including airport transfers, corporate events, weddings, proms, and other special occasions.
  • How do I book with RLEXT?
    You can book our services by contacting us directly via phone or email or by completing the Get a Quote section on the website.
  • What is included in our services?
    The includes a professional driver, a fully-equipped vehicle, and amenities such as refreshments, Wi-Fi, and entertainment systems.
  • What are your service hours?
    We offer 24/7 service, so you can book a ride with us at any time.
  • What payment methods does RLEXT accept?
    We accept payment through various modes, including credit cards, square, paypal, debit cards, and cash. We also offer various billing options for corporate clients.
  • Are your drivers trained and licensed?
    Yes, all our drivers are professionally trained and licensed. They undergo rigorous background checks and regular training to ensure they are competent and reliable.
  • Can I make changes to my reservation?
    Yes, you can make changes to your reservation. However, it is recommended to inform us as soon as possible to ensure availability.
  • Can I cancel my reservation with RLEXT?
    Yes, you can cancel your reservation with us. However, we have a cancellation policy that requires you to cancel your reservation at least 24 hours before the scheduled pickup time. Failure to do so will result in a cancellation fee.
  • Can I bring my own food and drinks on board?
    Yes, you may bring your own food and drinks on board, but please let us know in advance so we can make any necessary accommodations.
  • What is RLEXT pricing structure?
    Our pricing structure varies depending on the type of vehicle, duration of the rental, and other factors. Please contact us for a personalized quote.
  • Is there smoking allowed?
    There is no smoking allowed. Failure to comply will result in $300 fee.
  • Are your vehicles insured?
    Yes, all our vehicles are fully insured and licensed.
  • What areas do you service?
    We provide services in multiple cities and towns in the region. You can check with us to confirm if your location is within our service area.
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